In this period of time, incidents about 4s stores have been frequently exposed, which has reduced people's trust in 4s stores. In fact, we have also discovered that consumers are always on the weak side. If there is a problem with the car, it is always very difficult to defend their rights. No, Master Li from Ningbo found the media complaints. He bought a car for 120,000 yuan, only to discover that it was an accidental car. Right now, the protection of rights is also hindered. The fault light of the new car lights up as soon as I mention it, and I am even more dumbfounded when I check it. The owner: This is a "refurbished car"
Master Li bought a car for 120,000 yuan in a 4s shop in Ningbo, and it was ready to be used to pull goods, but there was a problem before the car was driven. After picking up the car and going home that day, the owner foundThe engine malfunction light turned on, so he hurriedly contacted the 4s shop, and the other party told him to drive the car to the shop for inspection. After some inspection by the maintenance master, it was found that the sensor was broken and new parts needed to be replaced.
Master Li thinks that replacing parts in the new car is like " "Second-hand" is the same, I must be 10,000 unwilling. The maintenance master also saw the owner's mind, so he cleared the fault to zero and asked the owner to drive again to see if the problem still exists. But not long after Master Li drove out, the same problem happened again, and the brake lights were on. So he drove the car back to the 4s shop, and checked it himself, and found that the car’s hood had screws and fendersThere are also traces of being passive. The owner thinks that this car must be a "refurbished car", otherwise, how could a new car have so many passive hands and feet?
So the owner found the staff of the 4s shop, I want them to give themselves an explanation. Regarding this problem, the staff of the 4s shop did not deny that they said that every car will be debugged after arriving in the shop. They found that the hood of this car was not suitable, so they re-tightened it and the screws did move. Over. Master Li did not agree with their statement, so he found a third-party appraisal center for appraisal. It turned out that the car had been repaired before and there were traces of secondary painting.
When the owner came to the 4s shop with the appraisal report, the manager of the 4s shop But he didn't agree with this report. He said that if the car had a problem, the car owner should have tested it long ago. Now it has been 10 days, and we can't say anything about some problems. The owner said that the car had been parked in the 4s shop and had not driven it again. The staff of the 4s shop also said that they would report this matter to the head office and negotiate with Master Li after the head office responds. Master Li also agreed to this solution and said that if the negotiation result fails to reach an agreement, it will take Legal channels protect legitimate rights and interests.
After reading Master Li’s experience, the editor also feels very angry. If there is no error in this appraisal report, it means that the 4s store has cheated consumption The owner of the car can also ask the store to refund one for three.